Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and

conditions on which we sell any of the products (“Products”) listed on the Halo

Preloved website (“the Website”) to you. Please read these terms

and conditions carefully before ordering any Products from our Website. You should

print a copy of these terms and conditions for future reference.



1.1. Halo Preloved is a website operated by Halo Preloved, Camada del Terms, Pol. 4, Parc. 199, Santa Maria del Cami, Santa Maria del Cami, Mallorca, 07320. The website email address is: info@halopreloved.com



2.1. We accept orders from individuals in the UK, European Economic Area ("EEA")

(the "Serviced Countries") and all other countries where possible (Including USA and Asia).



By placing an order through our Website, you warrant that:

3.1.1. You are legally capable of entering into binding contracts;

3.1.2. You are at least 18 years old; and,

3.1.3. You are resident in one of the Serviced Countries.



4.1. After placing an order, you will receive an e-mail from us acknowledging that

we have received your order. Please note that this does not mean that your order

has been accepted. Your order constitutes an offer to us to buy a Product. All orders

are subject to availability and acceptance by us, and we will confirm such

acceptance to you by sending you an e-mail that confirms that the Product has been

dispatched ("Dispatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Dispatch Confirmation.

4.2. We will not process your order until payment has been received in full in accordance with the provisions of clause 7.

4.3. If you make a mistake with your order, you may be able to correct any mistakes made by telephone prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns

Policy in clause 8. 

4.4. The Contract will relate only to those Products whose dispatch we have

confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4.5. We are entitled to refuse any order made by you for any reason.

4.6. When making a request you undertake that all details you provide to us

requesting goods or services are true and accurate, that you are an authorised user

of the credit or debit card used to make your request and that there are sufficient

funds to cover the cost of the goods and services. It is your responsibility to inform

us of any changes to these details as soon as possible.



5.1. If you are contracting as a consumer, you may cancel your Contract at any

time within 14 days of receipt of the

Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Returns Policy in clause 8.



Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation

or, if no delivery date is specified, then within 14 days of the date of the Dispatch

Confirmation, unless there are exceptional circumstances.



7.1. The price payable for the Products shall be as shown on the Website. Prices

advertised on the Website include VAT but exclude delivery charges. Delivery

charges are shown separately when ordering and must also be paid in advance. 

7.2. Payment shall be made by you by the means specified on the Website and shall

not be deemed to be made until we have received cleared funds in respect of the

full amount stated in the order.

7.3. Prices are subject to change without notice but changes will not affect orders

which we have already accepted.

7.4. Our site contains a large number of Products and it is always possible that,

despite our best efforts, some of the Products listed on our site may be incorrectly

priced. We will normally verify prices as part of our dispatch procedures so that,

where a Products correct price is less than our stated price, we will charge the

lower amount when dispatching the Product to you. If a Product’s correct price is

higher than the price stated on our site, wWe will normally, at our discretion, either

contact you for instructions before dispatching the Product, or reject your order and

notify you of such rejection.

7.5. We are under no obligation to provide the Product to you at the incorrect (lower)

price, even after wWe have sent you a Dispatch Confirmation, if the pricing error is

obvious and unmistakable and could have reasonably been recognised by you as a


7.6. Payment for all Products must be by credit or debit card. We accept payment


The cost of foreign products and services may fluctuate. All prices advertised are

subject to such changes.

7.8. We accept PayPal payments which are powered by PayPal and PayPal servers

for more information on how your information is processed through PayPal then

please read their full Terms &  Conditions here.



8.1. If for any reason you are not satisfied with your order, please return it within 14

days of receipt and we will issue a full refund or a voucher to spend on the Halo

Preloved website at your option.

8.2 Returned items must be unused and accompanied by your purchase reference


8.3 Refunds will be made to your original method of payment within 14 days of

receipt of item.

8.4. Refunds are not available on sale items.

8.5. You will be responsible for the cost of returning your item. Shipping costs are

non refundable.

8.6. We cannot guarantee that we will receive your returned item. We strongly

recommend that you return items using recorded delivery or trackable shipping


8.7. Please send any items for return to the address in clause 1 above.

[Halo Preloved Clothes will not refund or re-send out a return if the end user has

purchased wrongly.



9.1. If we do not deliver or if the Products we deliver are not what you ordered or

are damaged or defective or the delivery is of an incorrect quantity, our only

obligation will be, at our option to:

9.1.1. make good any shortage or non-delivery or incorrect delivery; or

9.1.2. replace any Products that are damaged or defective; or

9.1.3. refund to you the amount paid by you for the Products in question.

9.2. We shall have no liability to you for any consequential, special or indirect losses

including without limit loss of revenues , profits, contracts, business or anticipated

savings damage to or loss of goodwill, reputation or data.

9.3. Without prejudice to the foregoing, our total aggregate liability to you under

and/or arising in relation to this contract shall not exceed the amount paid by you for

the Products.

9.4. Nothing in this contract shall exclude or limit our liability for death or personal

injury due to our negligence or any liability which is due to our fraud or any other

liability which we are not permitted to exclude or limit as a matter of law.

9.5. Nothing in this contract shall exclude or limit your statutory rights.



All and any Intellectual Property Rights in connection with the Website and the

Products shall be owned by us absolutely.



Applicable laws require that some of the information or communications wWe send

to you should be in writing. When using our site, you accept that communication with

us will be mainly electronic. We will contact you by e-mail or provide you with

information by posting notices on our website. For contractual purposes, you agree

to this electronic means of communication and you acknowledge that all contracts,

notices, information and other communications that we provide to you

electronically comply with any legal requirement that such communications be in

writing. This condition does not affect your statutory rights.



All notices given by you to us must be given to us at info@halopreloved.com. We

may give notice to you at either the e-mail or postal address you provide to us when

placing an order, or in any of the ways specified in clause 11 above. Notice will be

deemed received and properly served immediately when posted on our Website,

24 hours after an e-mail is sent, or three days after the date of posting of any letter.

In proving the service of any notice, it will be sufficient to prove, in the case of a

letter, that such letter was properly addressed, stamped and placed in the post and,

in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.



15.1. The contract between you and us is binding on you and us and on our

respective successors and assigns.

15.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or

any of your rights or obligations arising under it, without our prior written consent.

15.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a

Contract, or any of our rights or obligations arising under it, at any time during the

term of the Contract.



16.1. We will not be liable or responsible for any failure to perform, or delay in

performance of, any of our obligations under a Contract that is caused by events

outside our reasonable control ("Force Majeure Event").

16.2. A Force Majeure Event includes any act, event, non-happening, omission or

accident beyond our reasonable control and includes in particular (without limitation)

the following:

16.2.1. Strikes, lock-outs or other industrial action.

16.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war

(whether declared or not) or threat or preparation for war.

16.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other

natural disaster.

16.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other

means of public or private transport.

16.2.5. Impossibility of the use of public or private telecommunications networks.

16.2.6. The acts, decrees, legislation, regulations or restrictions of any government.

16.3. Our performance under any Contract is deemed to be suspended for the period

that the Force Majeure Event continues, and We will have an extension of time for

performance for the duration of that period. We will use our reasonable endeavours

to bring the Force Majeure Event to a close or to find a solution by which our

obligations under the Contract may be performed despite the Force Majeure Event.



17.1. If We fail, at any time during the term of a Contract, to insist upon strict

performance of any of your obligations under the Contract or any of these terms and

conditions, or if we fail to exercise any of the rights or remedies to which we are

entitled under the Contract, this shall not constitute a waiver of such rights or

remedies and shall not relieve you from compliance with such obligations.

17.2. A waiver by us of any default shall not constitute a waiver of any subsequent


17.3. No waiver by us of any of these terms and conditions shall be effective unless

it is expressly stated to be a waiver and is communicated to you in writing in

accordance with clause 113 above.



18.1. If any of these terms and conditions or any provisions of a Contract are

determined by any competent authority to be invalid, unlawful or unenforceable to

any extent, such term, condition or provision will to that extent be severed from the

remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18.2. Alternatively, you agree that the clause shall be rectified and interpreted in

such a way that closely resembles the original meaning of the clause/sub-clause as

is permitted by law.



19.1. These terms and conditions and any document expressly referred to in them

represent the entire agreement between us in relation to the subject matter of the

Contract and supersede any prior agreement, understanding or arrangement

between us, whether oral or in writing.

19.2. We each acknowledge that, in entering into a Contract, neither of us has relied

on any representation, undertaking or promise given by the other or be implied from

anything said or written in negotiations between us prior to such Contract except as

expressly stated in these terms and conditions.

19.3. Neither of us shall have any remedy in respect of any untrue statement made

by the other, whether orally or in writing, prior to the date of any Contract (unless

such untrue statement was made fraudulently) and the other party’s only remedy

shall be for breach of contract as provided in these terms and conditions.



20.1. We have the right to revise and amend these terms and conditions from time to

time at our

sole discretion.

20.2. You will be subject to the policies and terms and conditions in force at the time

that you order Products from us, unless any change to those policies or these terms

and conditions is required to be made by law or governmental authority (in which

case it will apply to orders previously placed by you), or if we notify you of the

change to those policies or these terms and conditions before we send you the

Dispatch Confirmation (in which case we have the right to assume that you have

accepted the change to the terms and conditions, unless you notify us to the contrary

within seven working days of receipt by you of the Products).



21.1 These terms and conditions shall be subject to Spanish legislation, unless the

legislation to which you are bound should determine otherwise.

21.2. For the resolution of any disputes and waiving any other jurisdiction to which

they may be entitled, the parties choose to submit to the courts and tribunals of

Palma de Mallorca, unless the legislation to which you are bound should determine





The acceptance of the Halo Preloved privacy policy (hereinafter ‘the Privacy Policy’)

is a requirement for use of the Website.


1. This Privacy Policy regulates the collection and use of your personal data. Please

read this Privacy Policy carefully before starting to use the Website or providing any

personal data. By using the Website you are accepting that we may use your

information and personal data in accordance with this Privacy Policy. If you do not

agree with this, please refrain from using the Website.

2. We comply fully with relevant data protection legislation in effect in Spain and the

European Union.

3. We may collect the following personal information provided by you (hereinafter

‘Personal Information’) as of the time of access to the Website:

- Name and surname, business name, physical and email addresses and

telephone number.

- The IP address from which the Website is accessed.

4. You expressly consent to the processing of personal data for the following


a) To fulfil your order for the Products

b) To send our own commercial information (service offers and promotions).

c) Notification to you of service-related issues.

d) All other purposes with the aim of improving Website use.

5. By accessing or using the Website, you specifically consent to receiving these

email messages, although you may unsubscribe at any time by sending an email to


6. By accessing or using the Website, you specifically consent to us transferring

personal details to third party companies for the purpose of completing your order